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DISCOVER WAYS TO DELIVER EXCEPTIONAL CUSTOMER SERVICE

Posted by Admin | 2 years ago | Filed Under Entrepreneurship

 

A man walked into a popular bank in Lagos to deposit some money. That morning, the bank was unexpectedly busy which meant he had to join a long queue.

Before he knew what was happening, a fight ensued between the lady in front of him and the cashier which immediately jolted him from his thoughts. The lady was visibly annoyed with the service she had received from the cashier. According to the lady, the cashier had ignored her while she was making certain enquiries about a particular financial transaction. During her rant, the cashier decided to ignore the lady and instead serve other customers without uttering a word or apologising to the lady in question.

The man admonished the cashier and instructed the cashier to apologise. The cashier rudely ignored his instruction instead proceeding to ask him about the reason for his bank visit.

This is just one of many examples of unacceptable customer service relations that individuals face on a daily basis. It is important as an entrepreneur to know and understand the importance of exceptional customer service and inevitably imbibe this culture and mentality in ones employees as it plays a crucial role in the growth of a business.

Are you guilty of this kind of behaviour in your working environment? If yes, maybe it is time walk on the right path to deliver excellent customer service.

We have compiled five ways to stand out from the crowd and deliver exceptional customer service.

First, respond as quickly as possible

One of the biggest factors in good customer service is speed, especially when a client is requesting something that is time sensitive.

Secondly, know your customers

Great interactions begin with knowing your customers wants and needs. Get to know your customers, remember their names and previous conversations.

Thirdly, Listen

Learn to listen properly, ask open-ended questions to elicit a customer’s needs and wants

Fourthly,

The cashier in the story narrated, should have taken responsibility for her mistake and apologise or calmly and respectfully tried to understand the lady’s frustration and find a solution rather than ignore her. Not taking responsibility of your mistakes is a sure way to get a bad reputation.

On a final note,

Treat your customers right, remember that when you treat them right, they can refer you to other people who may be potential customers. Customers are for life, treat them well.

You may also suggest ways in delivering excellent customer service by making your comment in the box below.

 

 

3 Blog Comment(s)

Owoloye Adeola Mary, 1 week ago

The major attributes of a good client service executives or personnel is  Patience, you need to be patient and offer a listening ear to your customer complaints and swifly find solutions to it. Customers are kings and should be treated like one. And most importantly think about your customer welfare and how to promote the relationship. Sometimes i go out of the way to get personal with clients and know their birthday date and just suprise them with a birthday text or sometimes with a gift. This act goes a long way and promote a good and healthy relationship. People arent just interested in the services you render alone because they are 1001 conpanies rendering the same services but customers are also interested in the relationship and the way you treat them.

 

Allahnanan hadizatu , 3 months ago

this is a very good point to note in business. 

Oko Esther, 9 months ago

These are great ways to deliver exceptional customer service, one must also be polite and friendly and have the ability to listen to understand the customer not to listen to respond. When you listen attentively to a customer, only then can you deliver services and solve his/her problems to yield better results.

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